Refund policy
Last updated: November 2, 2026
This policy explains how returns and refunds are handled for purchases made through shopresia.shop (the “Site”).
1. 60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on eligible purchases.
If you are not satisfied with your purchase for any reason, you may request a refund within 60 days of the date your order was delivered.
To request a refund, please contact us through our Contact page.
Please include your order number and the email address used to place your order so we can locate your purchase.
2. Opened, Used, or Empty Products
Our 60-day money-back guarantee applies whether the product is unopened, opened, partially used, or empty.
You may try the oregano softgels during the guarantee period and still request a refund if you are not satisfied.
3. Returning the Product
To complete a claim under our money-back guarantee, we may require you to return the product packaging, whether it is unopened, partially used, or empty.
Please contact us before sending anything back so we can provide the appropriate return instructions.
Products returned without first contacting us may not be processed correctly.
4. Refund Amount
Approved claims under our 60-day money-back guarantee will receive a full refund of the amount paid for the eligible product.
Refunds will generally be issued to the original payment method used for the purchase.
After a refund is issued, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
5. Original Shipping Charges
Unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise, original shipping charges are generally non-refundable.
6. Return Shipping Costs
Unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise, customers are responsible for the cost of returning the product to us.
We recommend using a tracked shipping service for returns.
We are not responsible for return packages that are lost in transit before reaching the designated return address.
7. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible through our Contact page.
Please include your order number and, where possible, photographs showing the product, packaging, or issue.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
Where the problem is our responsibility, we will not require you to bear reasonable return shipping costs.
8. Missing or Lost Orders
If your tracking information shows an unusual delay or you believe your order may have been lost, please contact us through our Contact page.
We may ask you to allow reasonable time for the shipping carrier to investigate before providing a replacement, refund, or other appropriate resolution.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible through our Contact page.
We cannot guarantee that an order can be cancelled once it has entered processing or has already shipped.
If the order has already shipped, you may still request a return in accordance with this policy.
10. Refund Abuse and Fraud
Our money-back guarantee is intended to allow genuine customers to try our products with confidence.
Where permitted by applicable law, we reserve the right to refuse or limit refunds where we reasonably believe there has been fraud, repeated abuse of the guarantee, excessive refund activity, false claims, deliberate misuse, manipulation, or attempts to obtain products without payment.
11. Purchases From Third Parties
This policy applies only to products purchased directly through shopresia.shop.
If you purchased a product from another retailer, marketplace, distributor, or third-party seller, the return and refund policy of that seller will apply.
12. Consumer Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws.
If applicable law gives you rights that are more favorable than the terms of this policy, those legal rights will apply.
13. Changes to This Policy
We may update this policy from time to time.
Any updated version will be posted on the Site with a revised “Last updated” date.
14. Contact Us
If you have questions about a return, refund, damaged product, or our 60-day money-back guarantee, please contact us through our Contact page.