Shipping policy
Last updated: November 2, 2026
This policy explains how orders placed through shopresia.shop (the “Site”) are processed, shipped, and delivered.
1. Shipping Destinations
We ship to the destinations made available during checkout.
Shipping availability may vary depending on the delivery address, product availability, carrier coverage, and other operational factors.
2. Shipping Rates
Shipping charges are calculated and displayed during checkout before you complete your order.
From time to time, we may offer free shipping, reduced shipping rates, or other promotional shipping offers.
Any applicable minimum purchase requirement or other shipping condition will be shown on the Site or during checkout.
3. Order Processing
Orders are processed as quickly as reasonably possible after they are placed.
Orders placed on weekends, public holidays, or outside normal processing periods may begin processing on the next available business day.
Processing may occasionally take longer because of unusually high order volumes, payment verification, product availability, holidays, or circumstances outside our reasonable control.
4. Estimated Delivery Times
Estimated delivery times may be displayed on the Site, product page, or during checkout.
Delivery times are estimates only unless expressly stated otherwise and are not guaranteed.
Delivery may occasionally be delayed because of:
- Carrier delays
- Weather conditions
- High shipping volumes
- Public holidays
- Service interruptions
- Incorrect or incomplete shipping information
- Customs or import processing where applicable
- Other circumstances outside our reasonable control
5. Order Tracking
Where tracking is available, tracking information will generally be provided after your order has shipped.
Please allow some time for the shipping carrier's tracking system to update after a shipping label has been created.
Tracking information may not become active immediately even after your order has entered the carrier's network.
6. Shipping Addresses
You are responsible for providing a complete and accurate shipping address when placing your order.
Please carefully review your shipping information before completing checkout.
If you notice an error after placing your order, please contact us as soon as possible through our Contact page.
We cannot guarantee that a shipping address can be changed once an order has entered processing or has already shipped.
7. Incorrect or Incomplete Addresses
We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided when the order was placed.
If a package is returned to us because of an address issue, please contact us so we can review the order and determine the appropriate next steps.
Where permitted by applicable law, additional shipping charges may apply if an order needs to be shipped again because the original shipping information was incorrect or incomplete.
8. Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location, mailbox, building entrance, household members, and neighbors where appropriate.
You should also contact the shipping carrier, as they may be able to provide additional delivery information.
If you are still unable to locate the package, please contact us through our Contact page.
We may ask you to cooperate with a carrier investigation before a replacement, refund, or other resolution is provided.
9. Lost or Delayed Packages
If your tracking information shows an unusual delay or you believe your package may have been lost, please contact us through our Contact page.
We may ask you to allow a reasonable amount of time for the shipping carrier to investigate the shipment.
Depending on the circumstances and outcome of the investigation, we may provide a replacement, refund, or another appropriate resolution.
10. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible through our Contact page.
Please include your order number and, where possible, photographs showing the product, shipping package, and visible damage.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
11. Incorrect or Missing Products
If you receive the wrong product or an item is missing from your shipment, please contact us through our Contact page.
We may ask you to provide your order number and photographs of the products and packaging received.
After reviewing the issue, we will provide an appropriate resolution.
12. International Orders
If international shipping is available to your destination, customs processing, import requirements, taxes, duties, or similar charges may apply.
Any applicable charges or terms will be handled in accordance with the information displayed at checkout and applicable law.
Customs processing may also result in additional delivery time outside our reasonable control.
13. Refused or Undeliverable Packages
If a package is refused, cannot be delivered, or is not collected and is subsequently returned, please contact us so we can review the circumstances.
Depending on the situation, the order may be eligible for reshipment, refund, or another appropriate resolution.
Where permitted by law, additional shipping charges may apply if an order must be shipped again because of an incorrect address, refusal of delivery, or failure to collect the package.
14. Multiple Shipments
In some circumstances, products from the same order may be shipped separately.
If this happens, you may receive more than one package and more than one tracking number.
15. Promotional and Free Shipping Offers
We may occasionally offer free shipping, discounted shipping, or other promotional delivery offers.
Promotional shipping offers may be subject to minimum purchase requirements, eligible destinations, product restrictions, or expiration dates.
Unless otherwise stated, promotional shipping offers cannot be applied retroactively to orders that have already been placed.
16. Returns
Returns and refunds are handled in accordance with our return and refund terms, including our applicable 60-day money-back guarantee.
Please contact us before returning a product so we can provide the appropriate return instructions.
17. Changes to This Policy
We may update this policy from time to time to reflect changes to shipping destinations, carriers, rates, delivery practices, legal requirements, or our business operations.
Any updated version will be posted on the Site with a revised “Last updated” date.
18. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact us through our Contact page.